Warranty & Service

All Zorian products come with a warranty against defects in materials and workmanship, for 6 months from the date of purchase subject to responsible use.

During this warranty period, a defective product will be repaired free of charge. If repairs are not possible, we will replace the item with an alternative item of the same value. Please note there is a possibility that the replaced alternative may not be identical as bought by the customer, Since leather is a natural product there can be variation in each lot manufactured. 

Also, in case the product is discounted by Zorian we will exchange the similarly priced product. Before repairs, the customer will have to ship the product to Zorian the cost of which will be borne by the customer. Return shipping costs will be borne by the buyer will be borne by Zorian.

What is considered a defect: While extremely unlikely, broken stitches, broken buckles, broken rivets, leather ripping apart along stitches or joints are considered defects.

What is NOT considered a defect: Natural variation in the structure of the leather (density is different at different points in the hide), marks on leather inherent to full-grain leather (these occur due to scars acquired over the life of an animal), Spotting on Nubuck leather. Natural color variation from product to product due to vegetable-tanned leather and natural dyes – these are hallmarks of authentic full-grain leather and NOT defects. Spotting or scratches on the buckle are not covered. Also, damage to the buckle spring mechanism is not covered under the warranty. Similarly, the leather surface can develop cracks over the years, if not conditioned periodically. This is also not considered a defect. 

What does responsible use mean?

• Use your leather product as intended. E.g. If you own a wallet designed to hold four cards, and you decide you really must start carrying more cards, please choose from one of our other designs. Exceeding a product’s specification can greatly reduce its life.
• Don’t expose it to heat. Leather dries up and can crack if left in high heat environments for an extended period. E.g. in a hot car. 
• Don’t try to test if it’s waterproof. It’s not. While the exterior of the leather has some resistance to water, if leather stays in water, it can shrink and may lose shape.
• Use common sense! Don’t throw it in the sea, dump it in a vat of chlorine or give it to your dog as a chew toy; the list could go on…
• Show the leather some love! Every 3 months or whenever the leather begins to look dirty or dry:

• Wipe the leather down with a soft, clean and damp cloth to get rid of dust and dirt.
• DO NOT clean with household cleaners like bleach/Clorox/Colin etc.
• Dab a little bit of olive oil on a clean soft cloth and lightly apply it on the surface of the leather in a circular motion. Remember a little goes a long way.

Care Instructions

Read the complete Care Instructions to keep your leather product in top shape. 

Warranty does not cover any type of damage caused by neglect or misuse (e.g. cracking leather due to exposure to high heat environments, shrunken leather due to exposure to water, abrasion due to harsh cleaning agents, etc.), accidental damages (e.g. a truck running over it) or purely cosmetic damage (such as scratched leather). Damage caused to buckle caused over the period. Damaged caused to the buckle accidentally falling on a surface.

Zorian reserves the right to change the above-mentioned terms & conditions of warranty without prior notice. The warranty terms applicable to your purchase will be as per those mentioned in your product information guide, in force as of your order date.

Servicing

Your leather product needs care and attention occasionally. You can ensure it stays in good condition by following our care instructions; or you could send it to us for expert conditioning, for a small fee. Also, should your product be damaged due to an accident, misuse, or neglect, you could always turn to us for help. We will assess the damage, let you know if it is repairable, and the charges if any. Shipping costs both ways will be borne by you.

This section was last modified on 05-Jan-2021.